Customer service executive

Budget
27,000 £ - 30,000 £

Project Description

We are seeking a motivated, enthusiastic and service focused customer service representative to join our growing team.

Key Responsibilities
• Take incoming calls from customers requiring support, or who have questions or queries about the services offered, speak with customers and manage and escalate the call as required.
• Monitor the social media inboxes through various platforms, ensuring the response rate is kept in line with service levels.
• Open new company accounts, and keep them updated using the company EPR.
• Prepare various reports, such as customer and product, by pulling and analysing data.
• Manage petty cash and cash balancing, ensure that all company stationery and consumables are ordered in advance and that they do not run out.
• Manage meeting schedules, and calendars, assist with the creation and set up of in person and online meetings as needed.
• Ensure a proper filing system is implemented and used to store files and information accurately and securely, in line with company standards.
• Work in line with data protection guidelines, ensuring company and customer information is secured.

Qualifications and Requirements
• Minimum of 2 years’ previous experience in a customer facing role, either via phone, in person or online customer support.
• Strong communication skills, both written and verbal with a strong command on English.
• Demonstrated ability to use computer systems such as Microsoft Packages, and online meeting and collaboration tools, able to learn and adapt to new tech and systems easily.
• Well-rounded knowledge of social media platforms such as Instagram, Facebook and LinkedIn and their comment and inbox functionalities.
• Patient, kind and compassionate in nature, able to get to the root of the problem and help customers understand the causes and how it can be rectified.
• Ability to build strong, trusting and lasting client relationships through excellent service standards. Show More

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